Internal comms writing from Chuck Gose and the ICology members.
Posts on strategy, tools, leadership, and the frontline. Plus community announcements, events, and the occasional unpopular opinion.
There's a new acronym making the rounds: AI;DR. "AI Didn't Read." It's what employees are already doing with communications that smell like a chatbot wrote them — and internal communicators are more exposed than they think.
Vendor demos are designed to impress. These are the questions that get past the pitch — covering implementation, workforce reach, measurement, and what happens when you want to leave.
A new MIT study tracked AI performance across 17,000 real work tasks and found that AI is improving like a rising tide, broadly and steadily across almost every type of text-based work. For internal communicators, this is a warning. The question isn't whether the tide is coming. It's whether you're doing work that sits above the waterline.
Four stories this week that don't share a headline but share an uncomfortable thread: the systems running workplaces are quietly breaking down, and the data is catching up.
Not a neutral roundup. Every event where ICology is speaking, facilitating, hosting, or recording Frequency live in 2026 — in one place.
Yasar Ahmad wasn't talking about internal comms when he shared these five phrases. But if you've ever left a meeting feeling like your voice didn't land the way it should have, this one's worth your time.
Only 21% of employees strongly agree they trust their organization's leadership. This week's Frequency covers the Kano model for trust, why recurring meetings are a culture problem in disguise, and what the research on psychological safety says IC teams should actually be doing.
You're not under-resourced because you're doing something wrong. You're under-resourced because most organizations still don't staff internal communications like a real function. Here's how to survive it, and do good work anyway.
IABC World Conference 2026 runs June 14-16 in Toronto, and four ICology community members are on the program. Here's a look at what Chuck Gose, Pinaki Kathiari, Andrea Greenhous, and Arlene Amitirigala are bringing to the stage.
On May 21, Workvivo is hosting ENGAGE New York at Manhatta, 60 floors above Lower Manhattan. It's free, it's in-person, and it's built for IC and HR practitioners who want practical conversation over polished pitches. Chuck Gose will be there. Here's why you should be too.
Anthropic just published findings from 81,000 interviews across 159 countries. Read it through an IC lens and it's essentially a study about your employees.
Nearly 60% of millennial workers want a layoff, not a resignation. Women are leaving corporate because the deal stopped making sense. And AI might be frying the brains of your best people. Episode 50 covers all of it.
For the first time, Lights, Camera, Communicate recorded live from the Transform show floor. Four guests, one recurring theme: communicators have the skills HR leaders need, but aren't in the rooms where those decisions get made. Watch the full episode.
Most employee personas are too vague to use. Here's what needs to go into one to make it worth building - and a free tool that removes the excuse not to start.
Most organizations think running a survey means they're listening. Chuck Gose sat down with Unily's The EX Conversation to talk about what employee listening actually looks like, why the frontline is underrepresented in most EX strategies, and the AI guilt that communicators need to stop carrying.
Every year, someone publishes the intranet feature checklist. App launchers, AI search, personalization, mobile access. The list keeps growing. The adoption problem doesn't go away.
The higher leaders climb, the worse they listen - research backs this up. Here's why it happens and why it's an IC problem to solve.
We're not recording this one in a studio. On March 24, Lights, Camera, Communicate goes live from the Transform exhibit hall with guests dropping in straight from the floor and zero pre-planned talking points.
9% of employees completely trust what leadership communicates to them. The ContactMonkey Global State of Internal Communications 2026 report explains why and the feedback loop data is the most damning part.
Transform has been the event for HR and EX leaders for years. ICology is making sure communicators are in the room this time.
Gallagher says 77% of communicators aren't using employee personas. Watch this walkthrough of ICology's free Persona Builder and see how fast that excuse disappears.
Employee listening signals are everywhere - referral rates, Glassdoor reviews, meeting attendance. Most internal comms teams aren't looking at any of them. That needs to change.
Most internal communicators know employee personas matter. The problem has always been the work required to build them. That part just got easier.
The EX Factor Summit at Transform 2026 is three weeks away — and prices go up Friday. Here's why IC pros need to be in this room.
Registration is open for the 4th Annual Flyover Festival — one full day in Sioux Falls built for IC practitioners. 45 seats. Members save $200.
The EX Factor Summit didn't run like a conference. There were no keynote stages, no case study decks, and no speakers recapping past wins. Just a full day of hands-on workshops for internal communications practitioners who came ready to do the work — and left with a sharper problem statement, a working draft, and a concrete next step.