Small team, big screen: Scaling executive video without scaling the team
Your team didn't grow, but the video requests did. Chris Zona shows how Reynolds American made the math work.
Employee data trust: Why concern isn’t the enemy
Tell employees what data you collect and some of them will worry. Tell them anyway. Trust good, concern not bad.
46% don't want AI in payroll: Trust moves slower than tech
People shrug when AI summarizes a meeting. They won't shrug when it gets their pay wrong, and 46% already say no.
The girl dad effect: can a daughter close the gender pay gap?
The data that moved the gender pay gap at Danish firms wasn't a quota. It was a baby girl. Chuck and Jenni don't agree on what that means.
The D+ draft: an AI company's case against AI writing
An AI company told its staff to use less AI. Chuck and Jenni unpack the "D+ version" memo, plus organizational health, the Wadds report, and who really owns a tough conversation.
Uber's 3,300 cuts: when "leaner" really means greed
Uber's revenue tripled, then it cut 3,300 jobs to get "leaner." Chuck and Jenni on the comms problem that creates, and why restructuring is the new greed.
Only 6% want to lead: the promotion pushback is a symptom
Only 6% of workers now name leadership as their primary career goal. They are not guessing at the job. They have been watching it happen to someone else.
63% were job hunting: the survey saw none of it
Nearly two-thirds of a team was quietly job hunting. The engagement survey saw none of it. What Jenni and Chuck think internal comms should do instead.
Cognitive debt: the question the MIT study never asked
Everyone is sharing the 83% stat. The researchers never checked whether the writing was any good, and that is the part worth arguing about.
Sick days as layoff data: the AI firing math no one approved
Over half of managers using AI for layoffs feed it sick days and medical leave, protected data that was never layoff criteria. Jenni and Chuck on the trust it destroys the moment employees find out.
AI time savings: six hours saved, four spent fixing
SHRM says AI saves six hours a week and burns four fixing its own output. Sam Altman says you'll be busier and secretly happy about it. Only one of those is a number.
Flyover Festival 2026 is sold out
Every seat for August 27 is claimed. The waitlist is now the only way in, and here's how it works.
The Dinner Test: Chipotle's COO Picks Leaders Over a Meal
Three or four employees, 90 minutes, one night a week. Chipotle's COO spots his next leaders over dinner, which works fine until you count everyone who never gets the invitation.
Should internal comms have an SLA?
We didn't have the answer, so we made it the question. At a recent ICology Campfire, communicators worked through whether internal comms should have an SLA. Here's the recap, the reframe that surprised us, and a prompt to build your own.
The Judgment Gap: Why AI Job Cuts Are Reversing
Half the AI-driven job cuts are already reversing, and the reason exposes what AI still can't do. Jenni and I get into the judgment gap on Episode 67.
The entrepreneurial playbook for communicators
A vendor, an agency owner and a practitioner walk into the same conversation. All three ended up running companies. On August 20, they get specific about what that teaches you about doing comms.
Rules for Thee: The Cofounder Fired by His Own RTO Mandate
A cofounder signed the return-to-office order, ignored it, and got fired for it. The office policy is the least interesting part of what this reveals about leadership.
The Empathy Tax: A Day a Week as Unofficial Therapist
Harvard says most women managers now lose a day a week to unpaid emotional labour. We get into the empathy tax, where the boundary sits, and why "care more" is bad advice.
Engaged but Trapped: Why Engagement Scores Lie
Three-quarters of your people are engaged. A third of them are quietly predicting a toxic culture. Episode 64 of Frequency digs into the engagement fallacy, the ROI of AI layoffs, and companies going quiet on LGBTQ+ support.
27% to 22%: The Manager Engagement Cliff
Engagement fell to 20% and managers are now no more engaged than their teams. Jenni and Chuck ask the question Gallup won't: what is the number even supposed to be?

